The workplace post covid- what will be our new normal?

The global Covid-19 pandemic has affected regular working operations the world over, and Kenya
is no exception.
As the crisis continues to wreak havoc worldwide, organizations have come to the realization that
this is a situation that they have to live with and reconsider how service delivery and other
company operations will continue within the set restrictions.

How do we sustain operations while ensuring the safety of our employees and our

Some employers are looking at new ways of working, while ensuring their goals and objectives are
not compromised.
Big corporations such as Twitter, Facebook, and Google, to name a few, have indicated that their
staff may work from home permanently or for as long as they wish.
This model has been adopted as employers have become aware that work productivity is not
necessarily measured by the number of hours one puts in within a day while in the office
Businesses are looking at this as an opportunity to use physical and virtual collaboration tools to
test a blended work environment.

But what of organizations that require face to face interactions for their service delivery:

For these organizations, alternative working patterns have to be adopted to help reduce employee commutes as well as observing social distancing measures and other guidelines that have been put in place by the Ministry of Health.

These companies may rotate their staff or have them work from home, aided by a stable internet connection, technology and video-conferencing platforms such as Zoom and Google Meet and other secure online meeting applications. This will ensure continuation of service delivery, without compromising the service levels.

What will be our new normal?
  1. The new normal for companies will involve shifting towards digitizing operations to enable remote working.
  2. Companies will need to re-evaluate and re-organize their office spaces as well as their daily office operations.
  3. They will need to quickly learn and adopt emerging best practices while realigning business
    processes to the new ways of working.

In normalizing remote working, companies have to ensure that the following points have been

  •  Is your workforce able to efficiently interact with and support your clients remotely without
    any challenges?
  • Can you ensure that company data is safe?
  • Does the staff have the adequate tools to ensure business continuity?
  • How does an organization plan on keeping the remote worker engaged, to ensure there’s no
    drop in productivity?
  • As remote working may become our new reality, organizations need to engage their workforce with
    continuous training programs, imparting them with skills that are relevant for the times ahead.
  • Companies must invest in technology that will ensure they remain connected with their staff as well
    as those they are in business with.
  • Every beginning has an end; Some conclusions are predictable and some, quite unpredictable.
    This crisis had its beginning, it will come to an end in the unforeseeable future, but its effects will
    remain imprinted in our work environment for years to come.


Author: Miss Iris Kalibo |

Assistant to the Director |

MyISP Limited.

Posted in Covid19, Disaster Recovery.